At Prism Beauty, customer satisfaction is our priority. We strive to provide high-quality skincare and beauty products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request must be submitted within 14 days of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- The item must be in the same condition as received.
- Proof of purchase or order confirmation must be provided.
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with unless the product arrived damaged or defective.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used skincare and beauty products
- Products damaged due to misuse or improper storage
- Gift cards
- Clearance, promotional, or final-sale items (unless defective)
- Personalized or custom-made products
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos showing the damaged, defective, or incorrect item
After review, we may offer a replacement, store credit, or full refund at our discretion.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Refunds typically appear within 5–10 business days after approval.
Shipping fees are generally non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged
- The product is confirmed to be defective
We recommend using a trackable shipping service, as Prism Beauty cannot guarantee receipt of returned items without tracking information.
Order Cancellations
Orders may be cancelled only before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.
Exchanges
We currently offer exchanges only for damaged, defective, or incorrectly shipped items.
If you would like a different product, please return the eligible item and place a new order.
Allergic Reactions and Skin Sensitivities
Customers are encouraged to review ingredient lists before purchasing and perform a patch test before full use.
Because individual skin types and sensitivities vary, refunds or returns cannot be provided for allergic reactions or dissatisfaction with results unless required by applicable law.
Policy Updates
Prism Beauty reserves the right to modify this Refund & Return Policy at any time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Prism Beauty
Email: support@prismbeauty.com.pk
Website: www.prismbeauty.com.pk
Thank you for shopping with Prism Beauty. We value your trust and are committed to providing a positive shopping experience.